Sending Review Requests:
Navigate to the "Get Reviews" section on the left sidebar to initiate review requests via SMS, Email, WhatsApp, or QR Code.
Choose between uploading a CSV file or inviting customers individually by entering their Name and Number/Email manually. To add a new customer, click “Add line.”
Ensure you have consent to send messages. Check "I have consent to send messages to this contact" and then click "Request a Review."
Template Customization and Guidelines:
In the "Get Reviews" section, scroll down to customize review request templates for SMS, Email, and WhatsApp.
The Sender’s name should not contain any special characters; use upper and lowercase letters only.
The template should not include any links other than the landing URL which must be included. The error message when this is not adhered.
Optional Reminder Feature:
Optionally, send an automatic SMS/Email reminder after 3 and/or 7 days if the customer hasn't left a review after the initial request.
Customize SMS/Email reminder templates.
Sent Requests:
Logs for the sent requests are saved under the "Requests Sent" section.
