Open your domain registrar.
Open your domain registrar's control panel, and choose the desired domain zone.
Open the DNS settings
Create a CNAME record, enter your domain/subdomain name, and point it to ns.digitalwallet.cards
Please note: If you are using a proxy in your DNS settings, it must be turned off.
In this service, you can check whether the CNAME has been issued or not.
Important: A RecordsWhen configuring your domain for White Label, make sure you use only the CNAME record.
If your DNS settings contain both A records and a CNAME record at the same time, the domain will not work correctly.
Action required:
Delete all A records from your DNS settings.
Keep only the CNAME record pointing to ns.digitalwallet.cards.
This ensures your custom domain will connect and work properly.
Point your domain to ns.digitalwallet.cards
TRYB Loyalty > Left-Hand Menu > Settings > White Label
Follow the above-mentioned workflow to land on the White Label screen.
Fill your domain name in the field and tap Continue
Fill your domain name
Update domain connection status and wait for the SSL certificate will be issued.
Please note that issuing an SSL certificate can take anywhere from 15 minutes to 24 hours. We cannot speed up this process; You simply need to wait.
All set! You are the best!
Note that after the third green check mark appears by the SSL certificate, you can proceed with the branding but bear in mind that it takes 24 hours for the SSL certificate to be completely issued and before the 24 hours is complete, you might see an error when you attempt to open your domain.
Yes, It's Possible. You can change the domain after it's been connected.
We do not recommend changing the domain once it's set up, because it can cause several issues.
Consequences of Changing the Domain:
The login page URL for account will change.
Your agency’s promo page will also be updated.
For existing loyalty cards, the installation link and QR code will become invalid. You will need to generate new card installation links and QR codes, via UTM tags.
Temporary Downtime:
During the domain change, your service will be temporarily unavailable. This is because a new SSL certificate must be issued, and that takes time.
